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Terms and Conditions

  1. Booking Process:

    • All appointments must be booked through our online booking system or by contacting our office directly.

    • A valid email address and contact number are required for booking confirmation and communication.

  2. Appointment Confirmation:

    • Your appointment is confirmed only when you receive a confirmation email or SMS from Seek Vitality.

    • It's your responsibility to ensure the accuracy of your contact information.

  3. Cancellations and Rescheduling:

    • Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

    • Late cancellations or no-shows may be subject to a cancellation fee of 50% of the booking.

  4. Fees and Payments:

    • Consultation fees are outlined on our website or discussed during the booking process.

    • Payment is due at the time of booking your appointment unless other arrangements have been made in advance.

  5. Health Information:

    • Please provide accurate and complete health information during the booking process and during your consultation.

    • Your privacy and confidentiality are important to us. Please refer to our Privacy Policy for more information.

  6. Consultation Duration:

    • Consultation times may vary based on the nature of your appointment.

    • We aim to provide thorough and personalized care, so please allocate sufficient time for your visit.

  7. Late Arrivals:

    • If you arrive late for your appointment, we will do our best to accommodate you within the remaining time. However, your appointment may need to be rescheduled in some cases.

  8. Refund Policy:

    • Once you have attended your appointment, there is a no refund available, since the time and service has already been provided.

  9. Code of Conduct:

    • Seek Vitality maintains a respectful and professional environment. Disruptive or disrespectful behavior will not be tolerated.

  10. Disclaimer:

    • Naturopathic services are based on holistic principles and individualized care. Results may vary from person to person.

    • Seek Vitality does not guarantee specific health outcomes.

    • All information, recommendations and prescriptions are intended for supporting general wellbeing and are not intended to replace the advice of a medical professional, nor intended to diagnose or treat serious health conditions.

  11. Feedback and Concerns:

    • We value your feedback. If you have any concerns or feedback about your experience, please contact us directly.

  12. Legal Jurisdiction:

    • These terms and conditions are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the Australian courts.

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